Privacy Policy

1. Introduction

Knowtiv ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services at knowtiv.ai and knowtiv.com (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information and preferences
• Content you upload, create, or share through the Service
• Communications with us (support requests, feedback)
• Payment and billing information (processed by our payment providers)

2.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, interaction patterns)
• Log data (IP address, access times, referring URLs)
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Biometric Data

If you use KnowtivID identity verification, we collect facial biometric data for authentication purposes. This data is encrypted and stored securely. You can delete your biometric data at any time from your account settings.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative notifications and service updates
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience

4. AI Data Processing

When you use AI-powered features, your inputs are processed to generate responses and analysis. We do not use your personal data or uploaded content to train AI models. AI interactions may be temporarily logged for quality assurance and debugging, and are automatically purged within 30 days.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating the platform (hosting, analytics, payment processing)
• Team members within your organization, as configured by your workspace settings
• Legal authorities when required by law, subpoena, or court order
• Business transfers in connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit, access controls, regular security audits, and forensic watermarking for sensitive documents. For more details, see our Security page. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at privacy@knowtiv.com.

9. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics and marketing cookies to understand how the Service is used and to improve our outreach. For full details on the cookies we use, how to manage them, and your choices, see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements, to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@knowtiv.com or visit our Contact page.